Low Price Guarantee:

For every product we sell, we'll beat any legitimate price from a local store stocking the same new item in a factory sealed box. Even after your purchase, if you find a lower price within 30 days, including our own sale prices, we'll refund 110% of the difference.

Our Low Price Guarantee does not apply when the price includes bonus or free offers, special financing, installation or rebate or to competitor's one-of-a-kind or other limited quantity offers. Our Low Price Guarantee excludes cellular phones and pagers.

For N.Y. metro, Hartford, Conn., Florida West Coast, Greater Cleveland and San Diego area Low Price Guarantee, please click here.

Commonly asked questions about our Low Price Guarantee:

I bought an item from you last week and now you have it on sale for $50 less. What should I do? Just go to any Circuit City Store with your receipt and we'll credit you with the $50 difference PLUS 10% or a total of $55. If you paid cash, you'll get cash back.

Do you beat the prices in membership warehouses and military PX's or catalogs? We do honor lower prices from warehouse clubs (Sam's, Price/Costco, BJ's etc.) since they are legitimate retailers. We do not honor mail order prices but when shipping charges are added in, we think you'll find our prices most competitive. PX's are subsidized and not open to the general public so we do not match prices with them. We find many military personnel shop with us anyway because our prices are often better than at the PX and the selection is much greater.

Another dealer in town has a lower price on an item you carry, but is out of stock at the moment. Why won't you honor their price? In order for us to beat a lower price, the item must be immediately available from the competitor. If not, we must assume that the offer is not legitimate. Though rare, some retailers promote low prices on out-of-stock items to practice bait-and-switch tactics or to harm the competition. Don't worry. If you purchase from us and within thirty days the competitor receives the item and still sells it for less, we'll beat the price!

Do I need an ad to prove someone else has a lower price? Absolutely not! An ad or other "proof" is helpful, but not required. If you don't have some proof, we will attempt to verify the price by other means (phone, shopping visit). We shop all of our major competition regularly and do our best to give you great everyday prices... but occasionally we'll miss an item and we appreciate your bringing it to our attention. We want to see that you get the best price in town because great service and great prices form the basis of a lasting relationship with our customers.

Return / Refund Guarantee

Circuit City will gladly give you a full refund within 30 days of your purchase if you are not satisfied for any reason. Just return the merchandise in new condition with your sales receipt, carton and accessories. This guarantee does not apply to computers* or to opened compact discs, cassettes or software**.

Note: For items originally purchased by check and less than 14 days old, we will mail you a check refund. All other refunds will be made in cash or via credit card depending on the original purchase mode.

*Computers are returnable for a full refund within 14 days of your purchase. Laptop computers are subject to a 15% restocking fee if not defective.

**Opened and defective music and computer software may be exchanged for the same title within 30 days.

*** Note: For N.Y. metro, Hartford, Conn., Florida West Coast, Greater Cleveland and San Diego area Return / Refund Guarantee, please click here.

Commonly asked questions about our return / refund guarantee.

Why do you have a restocking fee on laptops? High return rates on non-defective laptop computers which we then had to mark down and sell as used, (often at a significant loss), caused us to re-evaluate our return guarantee and make it comparable to many other computer retailers who have experienced similar problems. The only way we can keep our prices low for everyone is to insure that the products we sell are not "rented" for a week or two and then returned.

I want to return an item I bought 2 weeks ago that's defective but I'm missing the box and some of the accessories. What should I do? If you simply want to exchange the item for another of the same items, that's no problem. We'll give you the new item and keep the box and acessories to go with the item you are returning. If you'd like a refund or a different item, then we'll need to charge you for the missing items. A list of accessory charges is posted in each store customer service area.

I bought an item in November as a Christmas gift for my son, but now 30 days have passed and he got a duplicate gift. Can you help? Sure! We extend our return guarantee for November and December purchases during the holiday season until the first week of January to allow for just this problem. Just go to the customer service desk and explain what happened & we'll be happy to exchange it or give you a refund. (Note: Purchase verification is requested & refunds will be given in the same pay-type as the original purchase. Without purchase verification, stores will provide exchanges or in-store credit on sealed box items we carry.)

I bought an item less than 30 days ago and want to return it but I've lost my receipt. Is that going to be a problem? If you simply want to exchange it for another of the same item there's no problem. If you want to get a refund, and your original ticket can be accessed from our customer service information system computer, we'll refund your purchase price ot apply it to the purchase of a different item as you choose. If your purchase is not in our computer system but the box is still factory sealed and it is an item we carry, we'll give you in-store credit. If the box is open and we cannot verify that the item was purchased at Circuit City, then we suggest you ask for the manager on duty for resolution of the problem.

No Lemon Guarantee:

Our "No Lemon" Guarantee states that if we service your product twice during the first year of ownership and it fails a third time during that year, then we will replace the item with an identical or comparable new item.

Note: For purposes of this guarantee, computer software problems or defective mice or keyboards are NOT considered product service events. Our No Lemon Guarantee applies only to legitimate product defects, not to service calls related to operation or hook-up problems where no product defect was found.

Commonly asked Questions about our No Lemon Guarantee

This is the third time I'm bringing in my TV during my first year of ownership but each time it's a different part that's broken. What can I do? You can get a new one! Our No lemon Guarantee applies to any and all legitimate repairs made on your set as long as failures occurred during normal use. So, since this is your third time in, we want to get you a new set.

I don't have my service records but I know this is the third time in for repairs. Can you help? You're in luck, we can look up all your service records in our computer system and determine if you qualify. If any of your repairs were performed by an authorized service center other than Circuit City, you will need to provide those records to us in order to replace an item under our No Lemon Guarantee.

I had service done by outside companies on my VCR, but now it has failed a third time in the first year. What should I do? Just make copies of the first two repair receipts and bring in your defective unit. As long as the repairs were made by a factory authorized repair shop during the first year of ownership and due to failure under normal operation, we'll honor our guarantee.

I have your Extended Service Protection and this is the third repair on my stereo receiver in 2 years. Do I qualify for a "No Lemon" exchange? The terms of our ESP vary from state to state. Under our standard ESP, our No Lemon Guarantee extends only to the first year of ownership. You will however be able to get your receiver back to factory specifications without charge since you are covered by our service plan. Under our ESP Plus plan, available in some states, our No Lemon Guarantee is extended for the duration of the ESP Plus coverage. If you are not sure which plan you purchased, please call your local store and they will will be happy to tell you which plan you have.

One Year Home Speaker Trade In Guarantee

If you buy a pair of home speakers from Circuit City, you have the option of upgrading to a more expensive pair within one year paying only the difference in price. This allows you to get the speakers you need now, while saving for the ones you WANT later! We only ask that you keep your original speakers in like new condition to qualify for the exchange. This speaker trade-in guarantee is a one-time privilege and may not be repeated year after year. Also, the guarantee does not apply to car speakers.

Commonly Asked Questions about our Speaker Trade In Guarantee

How can you do this? Well, we buy and sell more home speakers than anyone else and we've discovered that many people would like better speakers but don't want to throw away the investment they have in their existing ones. We're happy for the extra business and we also know that with those better speakers you might want to upgrade to some better electronics down the road too. Devious, huh?!

What do you do with the speakers I turn in to you? We discount them and sell them as open-box merchandise and someone else gets a bargain!

Factory Authorized Service Guarantee:

Circuit City provides factory authorized service for every brand we sell. We also provide in-home service for appliances and larger items and for people with disabilities. Any repairs we make are warranteed for a full 90 days! You can count on our staff of trained technicians for expert product repairs. Should a product you buy from Circuit City ever need service, just bring it to thestore nearest you or call the service number printed on your sales receipt or call our regional service center to arrange for home service.

Commonly asked questions about Factory Authorized Service:

I don't have my receipt but I think I'm still covered by the warranty. Can you help? If you provided Circuit City with your address and telephone number at the time of purchase,, we can look you up in our computer system to determine if you are covered. Just bring in your item to your local store and we'll try to help.

Last year I purchased a 3 year Extended Service Policy but have lost my paperwork. Am I still covered? Yes... we can look you up in our computer system if you provided your address and phone number at the time of purchase to see when your coverage starts and ends.

I purchased a computer system with a Computer Support Plus in-home service plan. How do I get it fixed? Well, that depends... CSP begins after the first year of ownership, (except for power surge coverage which begins immediately). If you have a repair need during the first year, you should be covered by the manufacturer's warranty. Manufacturer's support numbers should be listed on your sales receipt or you may call our Answer City staff (800) 950-9000 for directions on how to obtain service. After the first year, you are covered by CSP and you can call (800)-371-5000 to set up a repair appointment.

I purchased a product at another store and now it is broken. Can you fix it? If we carry the particular brand, we'll be happy to help you. Just bring it in to your local Circuit City store.

My product has been in for service for over two weeks. Who can I call to find out what is happening with it. While the vast majority of repairs only take a week or so, sometimes we encounter delays due to manufacturer parts availability. You can check on the status of your repair by calling your regional service center or the service number found on your claim ticket.

Answer City® Product Technical Support Guarantee

Our Answer City Product Technical Support Guarantee assures you 7 day a week toll-free access to our own highly trained support staff & systems when you buy a product from us.
Circuit City maintains a staff of specialists who can help you with the set-up and operation of most products. This staff is available to you seven days a week. While today's electronics and computers are more sophisticated than ever, they are not always intuitive to learn to hook up and use. That's where Answer City can help. We provide a toll-free number and FREE service for all products except computers and related products. For computer related products we provide,( toll-free and FREE) service during your first 30 days of ownership and we charge $19.95 per problem solved after the first 30 days. See our Answer City Section for further information on how to contact us and our operating hours. Sorry, but Answer City is only available for Circuit City purchases.

Customer Satisfaction Guarantee:

We aren't satisfied until you are! If you need help, first ask your local store manager to assist you. If you are still not satisfied, call our Customer Service Specialists on our Toll - Free Cool Line at 1-800-251-2665. Before you pick up the phone you might want to check out our Customer Service Section right here for the answers to the most common questions we receive from our customers.

Lifetime Roadshop Installation Guarantee

We guarantee our professional installation of your car stereo or other automotive equipment for as long as you own your car. If we install your car stereo and you later decide to sell your car, we will remove the equipment we installed and replace it with your factory gear... FREE! Perfect for selling your car or if you lease your vehicle.

Commonly asked questions about our Roadshop Installation Guarantee.

I had my CD player installed by you and it's recently begun to skip a lot. What will you do? First, we'll check to ensure that there is nothing that is wrong with the installation, then we'll remove the CD player at no charge if it is broken. You can then get the product fixed through Circuit City Service. (If you are covered by the manufacturer's warranty or our own Extended Service Protection - this will be free, otherwise you'll need to pay for the repair.) When the repair is complete, we'll re-install it in your dashboard at no charge.

You guys put in a killer system for me last year but now I'm selling my car & getting a new one. Can I take my tunes with me? You sure can! We'll remove the system we installed and put back your old system if you saved it. We'll do this at NO CHARGE! If you want us to install your stereo in a new car we can do that too... but our normal installation fees will apply.

Extended Service Protection Guarantee

For most product we sell, Circuit City offers our customers the ability to purchase Extended Service Protection for coverage above and beyond the manufacturer's factory warranty. Some of the benefits of our ESP include:

• Performance Guarantee: We guarantee the performance of your product to factory specifications for up to five full years!
• Power Surge Protection: Unlike most manufacturer warranties, we provide complete coverage for damage caused by power surges, brownouts or other power line conditions.
• Nationwide Service: Available through any of our over 450 stores! If no store is near you, we can arrange for service at a factory authorized service center that is close to you.
• Factory Authorized Parts & Technicians: Make sure the job is done right and that your product performs to factory specifications. Each repair is backed by our guarantee of your satisfaction.
• Guaranteed Replacement of Non-Repairable Items: If we can't repair your covered product, we will replace it with a comparable product if the same product is no longer available.
• Loaner Products: If we can't repair your serviceable, covered product after 7 days, we'll provide you with a loaner until the repair is complete.

For computer related products we offer Computer Support Plus Service as a purchase option. CSP provides in-home computer service for covered products through a nationwide network of qualified GE service technicians.

ESP and CSP terms and conditions may vary from state to state. Please see your local Circuit City Store for full details of the coverage available where you live.