We'll do over 2 million repairs this year and over 95% of all repairs will be done right the first time! We have a computerized repair network and over $18 million in parts inventory to enable us to get your product fixed fast and right!

Should your product need repair you may bring it to any of our over 450 store locations near you or directly to one of our product service centers. Should your product need in-home service, contact the nearest service center to arrange for a convenient appointment time. Service Centers are open Mon-Fri 8:30-5:30 and Saturdays 8:30 till 4:00 PM.

If you are covered by either the manufacturer's parts & labor warranty,or by a Circuit City Extended Service Policy or Computer Support Plus Policy, repairs will be performed without charge. Be sure to bring your purchase receipt with you when you bring your product in for service so that we can confirm your coverage easily.

( If you've lost your receipt but did give us your name & address or phone number during purchase, chances are we can track down your original purchase date and ticket number to determine your coverage. If we have no record of your purchase and you do not have proof of purchase, then repairs must be made on an out-of-warranty basis. We will happily refund any charges should you later find your receipt.)

Computer Owners Note:

If you are in your first year of ownership you may be covered by your manufacturer's on-site warranty. To find the contact number for your manufacturer click here! If your manufacturer does not provide an on-site warranty and you are still in your first year of ownership, you may bring your computer to any local Circuit City store for in or out of warranty repairs.

If you have a computer that needs repair and you purchased a Computer Support Plus Policy, you should simply call 1-800-555-4615 to arrange for an in-home service call. CSP begins during the second year of ownership since most computers are covered by their manufacturer during the first year. If you are in the first year of ownership, your first step should be to call your manufacturer for on-site service if provided as noted above. Only computers not covered for on-site service during the first year should be brought in to your local Circuit City store for the repair .. Power surge damage IS covered during both the first year and all subsequent years of CSP coverage!

If you've had several repairs during your first year of ownership of any product we sold you, you may be eligible for a replacement product. See our "No Lemon Guarantee". Note that the "No Lemon Guarantee" applies only to real repairs and not customer education, software problems or abuse of the equipment.

Should your item be out of warranty, we will be happy diagnose the problem and provide a repair estimate for a fee of $19.99. This fee will be applied to the final cost of your repair should you decide to go ahead with the complete repair.

Circuit City performs factory authorized repairs on all the brands we sell. Even if you didn't buy your product at Circuit City, we'll service any brand we sell for "future" customers!

All repairs we make are warranteed for a full 90 days. Please contact us immediately should you be unhappy with any repair we have performed.

Service Center Locations

Store Locations