Sometimes the product is made
in Singapore, the instruction manual is written
in Japan and it's all Greek to you! While today's
electronics, computers and appliances are more
sophisticated than ever they can still cause
problems when trying to hook everything up or
make all of the features work properly. In such
cases, manufacturer's web-sites and customer
support lines can be a great help. But Circuit
City knows that sometimes you need help in
getting stuff from different manufacturer's to
work together or the manufacturer help line isn't
available on Saturday when you need them. So
several years ago we established our Answer City®, toll-free
help line - exclusively for Circuit City
customers. Now, seven days a week, you'll have
access to our technical support staff and our
knowledge base of problems and solutions!
If you need help with a product
you've purchased at Circuit City here's what you
should do:
|
Contact the
manufacturer support services available
via website or phone. A list of
manufacturer web-sites and phone numbers
is right HERE! |
|
or |
|
Call our
toll-free Answer
City® number 1-800-950-9000 |
The
Choice is Up to You!
Answer City® is
available 10AM - 10PM weekdays and Saturdays in
all time zones and Sunday 12PM- 8PM.
Answer City®
currently provides unlimited free support for all
products purchased at Circuit City except
personal computer equipment.
Free support for computer equipment is
available for the first 30 days of ownership.
After 30 days there is a charge of $19.95 per
problem resolved. If we cannot resolve the
problem there is no charge.
For all products, please have your receipt and
date of purchase available so that we may verify
that your product was purchased at Circuit City.
It is also helpful to have your product
instruction manual at hand if possible.
Occasionally, the number of calls we receive
may exceed the number of support staff on-duty,
but we do answer all calls in the order in which
they are received. We appreciate your patience in
such situations.
For Manufacturer Support
Listings Click Here!
The Answer City toll-free
number is:
1-800-950-9000
We're very proud of our Answer
City team and believe this service is one more
reason why it pays to shop at Circuit City, where
we care about your satisfaction before and after
the sale.
|